Have questions about renting from AZ Retro Rentals?
We’ve answered our most common questions below. If you don’t find the answer you’re looking for, give us a call and we’ll be happy to help.
The videos above are a great resource and answer many of our most frequently asked questions. If you’d rather read than watch, you’ll find the same information below in written format.
AZ Retro Rentals Quick Facts
No Hidden Fees 50% Deposit to Reserve Final Payment Due 6 Days Before Event Will Call Available on Most Items Delivery Available Throughout Arizona Weekend Rentals: Friday Pickup / Monday Return No Additional Charges for Standard Rental Time Most Quotes Returned Within 24 Hours
Why Choose Retro Rentals?
- 5,200+ Events Since 2015
- 4.9★ Google Rating
- Thousands of Rental Items
- No Minimum Delivery Order
- Family Owned & Operated
- Serving Phoenix & Surrounding Communities
HOW TO PLACE AN ORDER
It’s easy! Simply add the items you’d like to rent to your Wishlist by clicking the red heart icon or opening the item and selecting Add to Wishlist.
Once you’ve added everything you’d like, click View Wishlist on the right side of the screen and submit your request.
During the submission process, you’ll answer a few questions about your event. We use this information to check availability for your date and prepare your invoice and rental contract.
Please note: Submitting a Wishlist is a request for availability and does not automatically reserve your items. Reservations are confirmed once availability is verified and your deposit is received.
What Happens After I Submit My Wishlist?
We typically respond within 24 hours. Sometimes our emails may end up in your spam or junk folder, so please be sure to check those folders if you don’t hear from us.
If you answered YES to the question, “Do you want to proceed if the items are available for your date?”
You will receive two emails:
Email #1: From AZ Retro Rentals
- Your order PDF
- Payment breakdown
- Will-call information (if applicable)
- A payment link for your deposit
Email #2: From Dropbox Sign
- Your electronic rental contract
- Credit card authorization form
Important: The credit card authorization is kept on file only in the event of damage, loss, or theft. It is not used for your rental payments. Rental payments must be made using the payment link included in our email.
If your requested items are unavailable for your event date, or if we need additional information before preparing your contract, we will contact you with alternative rental options or any questions that need to be answered.
If you answered NO to the question, “Do you want to proceed if the items are available?”
We will send you an email containing your order PDF and a quote only. No contract or payment information will be sent until you let us know you would like to move forward.
Reserving for your date:
We recommend booking 2–6 months in advance during peak seasons (October–December and February–May), especially for holiday events in December.
Are Rental Items Reserved When I Submit My Wishlist?
No. Submitting a Wishlist only allows us to check availability and prepare a quote.
Rental items are not reserved until the rental contract has been signed and the required deposit has been received.
Can I Change My Event Date?
Yes. We will do our best to accommodate event date changes. Date changes are subject to inventory availability on the new date, so please contact us as soon as possible if your plans change.
Weather Policy: What Happens If It Rains or the Weather Changes?
Weather is one thing none of us can control, so we always recommend working with your venue and/or event planner to have a backup plan in place for outdoor events.
Fortunately, weather-related issues are rare in Arizona. In the last 10 years, we’ve serviced over 5,200 events, and only a handful have been significantly impacted by rain.
If weather conditions result in excessive dirt, mud, staining, or other unusual cleaning requirements, a cleaning fee may apply.
If severe weather is expected and you have concerns about your event, please contact us as soon as possible. We’ll do our best to discuss available options and help you determine the best course of action.
Please note: Rental cancellations or date changes due to weather are subject to our standard rental policies.
Payments:
How Much Is the Deposit?
A non-refundable deposit of 50% is required to reserve your rental items and event date.
The remaining balance is due 6 days prior to delivery or pickup.
What If I Need to Cancel My Order?
Deposits are non-refundable because inventory is removed from availability and reserved specifically for your event date.
Please contact us as soon as possible if your plans change, and we’ll review any available options with you.
Inventory viewings are available by appointment only at our Tempe warehouse.
Cleaning, Spills, Damage & Burn Marks
This is one of our most frequently asked questions.
With over 25 years of experience in the furniture sales and rental industry, we’ve become experts at cleaning and repairing most common spills and accidents. Wine, food, dirt, and other typical event-related mishaps can often be cleaned with little or no additional cost to the customer.
This is one of the reasons we require a credit card authorization on file. It allows us to address situations where professional cleaning, repairs, or replacement may be necessary.
For Spills & Stains
- In most cases, we can clean the item ourselves at no charge.
- If professional cleaning is required, we will obtain an estimate and contact you for approval before any work is performed.
- In the last 10 years, we have only needed to use professional cleaning services on a customer rental twice.
For Burn Marks, Tears, and Other Damage
Each situation is evaluated individually. Factors we consider include:
- The location and visibility of the damage
- Whether the damage can be repaired or concealed
- The age and condition of the item
- Whether the item is nearing the end of its rental life
- Whether the item can be replaced and the cost of replacement
In some cases, a repair may be all that’s needed. In more severe situations, partial or full replacement costs may apply.
Most importantly, we will always discuss the situation with you before any decisions are made. Our goal is to be fair, reasonable, and work together to find the best solution for everyone involved.
Good news: After thousands of rentals over the years, serious damage situations are extremely rare. Most spills and minor accidents are easily handled and are simply part of doing business in the event industry.
Do I Need to Clean the Rentals Before Returning Them?
No. Normal cleaning is included in your rental rate.
Please remove food, decorations, tape, zip ties, and personal belongings before returning your rental items. Excessive soiling, staining, or damage beyond normal use may result in additional charges.
Fees:
Are There Any Hidden Fees?
Absolutely not.
We believe in simple, transparent pricing, which means no hidden fees of any kind.
No Will Call fees No service fees No credit card processing fees No late-night pickup fees No surprise charges
Let’s face it… we all hate fees.
The only charge added to your rental order is applicable sales tax required by law. Any optional services, such as delivery outside our standard service area, will be clearly quoted and approved in advance.
The price you see, plus tax, is the price you pay. No surprises.
When Is Final Payment Due?
Final payment is due 6 days prior to your scheduled delivery or pickup date.
As a courtesy, you will receive an automatic payment reminder email from PayPal 6 days before your event.
Please note: If final payment is not received by the due date, your reservation may be subject to cancellation and the rental items may be released for booking by another customer.
If you have any questions regarding your balance or payment schedule, please contact us before the due date and we’ll be happy to assist you.
The Ornate collection:
Rental Rate / Rental fees:
How Long Is the Rental Period?
Our standard rental rates cover a one-day rental period.
Longer-term and multi-day rentals are available. Please contact us for special pricing on extended rentals.
Good news: There are no additional charges for the extra time items are in your possession for standard weekend or weekday rentals. We understand that event setup and pickup schedules don’t always fit into a single day, so we provide reasonable flexibility for pickup and return times at no extra cost.
If you need your rental items for an extended period beyond our standard rental window, please contact us for a custom quote.
Will call procedures & Info
Can I Pick Up Wedding Rentals in Tempe?
Yes! We offer Will Call (customer pickup) from our Tempe warehouse.
Weekend Rentals
- Pickup: Friday, 9:00 AM – 10:00 AM
- Return: Monday, 9:00 AM – 10:00 AM
Weekday Rentals
- Pickup: Monday, 9:00 AM – 10:00 AM
- Return: Friday, 9:00 AM – 10:00 AM
Good News: There are NO additional charges for the extra time your rental items are in your possession during these standard rental periods. See our Rental Fees FAQ for additional details.
Pickup & Return Information
- The person listed on the order does not need to be present for pickup or return.
- If someone else will be picking up or returning the rental items, please make sure they are aware of the scheduled one-hour pickup and return window.
- All item dimensions are listed on our website so you can verify that your rental items will fit in your vehicle before pickup.
- Customers must arrive with appropriate moving blankets and tie-down straps to safely transport rental items.
We also offer delivery throughout Arizona. Contact us for delivery pricing and availability.
Please Note: Some rental items are marked “Delivery Only” or “Not Available for Will Call” and may require special handling or transportation. These items may not be eligible for customer pickup.
Can Someone Else Pick Up My Will Call Order?
Yes. The person listed on the order does not have to be present.
Please make sure your designated pickup person is aware of the pickup time, transportation requirements, and return procedures.
How far in advance should I book & special requests
We will do our best to accommodate any special requests you may have.
How far in advance should I book wedding / party rentals?
What Areas & Cities Do You Serve?
We provide delivery throughout Arizona, including Phoenix, Scottsdale, Tempe, Mesa, Chandler, Gilbert, Glendale, Peoria, Surprise, and many surrounding communities.
Contact us for delivery pricing outside our standard service area.
Do You Have a Minimum Delivery Charge?
How Much Does Wedding Rental Delivery Cost in Phoenix and Surrounding Cities?
This fee includes:
- Delivery to your event location
- Placement and setup of rental items
- Pickup after your event
- Up to a 25-mile one-way delivery radius from our warehouse
Because delivery includes labor, setup, transportation, and multiple trips, it may not be the most cost-effective option for smaller orders. In those cases, we recommend Will Call (customer pickup) whenever available.
Events located more than 25 miles from our warehouse may be subject to an additional distance charge.
Please note: Some rental items are marked “Delivery Only” and are not available for customer pickup due to their size, weight, value, or special handling requirements.
Stairs, Access & Delivery Requirements
To help ensure a smooth delivery, please let us know about any access restrictions at your venue before booking.
This includes:
- Stairs
- Elevators
- Long carrying distances
- Tight hallways or doorways
- Gated communities
- Rooftop venues
- Loading dock restrictions
- Limited parking or restricted access areas
Our standard delivery fee assumes reasonably accessible ground-floor delivery. Venues that require carrying rental items up stairs, over long distances, or through restricted access areas may require additional labor and could be subject to additional charges.
If your venue has any special access requirements, please let us know in advance so we can plan accordingly and provide an accurate quote.
The more information we have before delivery day, the better we can ensure a smooth and stress-free setup.
Please Note: For safety reasons, some large or heavy rental items may not be able to be transported up multiple flights of stairs without prior approval. Contact us if you have any questions regarding your venue’s access requirements.
WILL CALL PICK UP REQUIREMENTS:
Customers selecting Will Call (customer pickup) are responsible for arriving prepared to safely transport their rental items.
Please bring:
- Moving blankets or furniture pads for protection (blue tarps and bed sheets are not acceptable substitutes)
- Proper tie-down straps or ratchet straps (kite string, rope, bungee cords, or similar items are not acceptable)
- A vehicle large enough to safely transport your rental items
All item dimensions are listed on our website so you can verify that your rental items will fit in your vehicle before pickup.
If you arrive unprepared or with an unsuitable vehicle, we will not be able to release your rental items.
Our team has extensive experience loading rental equipment and will be happy to assist with loading and securing your items whenever possible. However, the customer is ultimately responsible for ensuring their vehicle is properly equipped for safe transportation.
When in doubt, give us a call before pickup. We’d be happy to help you determine whether your vehicle is suitable for your rental items.
What If My Event Runs Late?
We understand that events don’t always go as planned. If you believe your rental items may not be ready for return during your scheduled return window, please contact us as soon as possible so we can discuss available options.
Still Have Questions?
Call or Text: 602-705-3571
Most quotes are returned within 24 hours, and we’d be happy to help you choose the right rentals for your event.